Frequently Asked Questions

General

I don’t have my course textbook. Do you know where I might find one?

Textbooks can be expensive but are really important to support your course material. We’ve been able to identify a few solutions:

  1. Georgian Store is open for online orders
  2. Search Amazon’s used book market
  3. Search Facebook groups for used books: Orillia Georgian College Book Exchange, Georgian College Barrie Book Swap, Georgian College Used Textbooks. Students post their used texts or post as wanted
  4. Contact the publisher. Some publishers are making textbooks open access during the health crisis. Use your college email.
  5. The library has an open educational resource (OER) guide that offers a search engine and suggestions for some subjects. These might not be your textbook but an OER could have the same or similar content.

I don’t have wifi. Any suggestions?

Parking lots at Barrie, Owen Sound, Orillia, Midland, Muskoka, Orangeville, and South Georgian Bay campuses have wifi enabled.

Speed decreases the further you are away from the building but you can still get the signal.

Remember to maintain social distance by limiting the number of people in the car.

How can I access files on my G: drive?

Email ITSupport@georgiancollege.ca and include your name, student number and the files you need. A service ticket will be created and staff will try to get you your files as soon as possible.

Everything asks for my student email address! I don't know what it is.

It is confusing. You login to the student portal, Banner, student mail, and Blackboard using YourStudent#@student.georgianc.on.ca It's explained here on the Information Technology page.

Your student email address - what people see when they get an email from you - looks like this: firstname.lastname@mygeorgian.ca However, some of our students have the same names so your email address may look a little different. Use this tipsheet to see how to find your student email address.

Laptop and SmartSpot Questions

Who can get a laptop?

Students are encouraged to individually secure the necessary technology required to support their academic program requirements. Here is information on awards, scholarships, and bursaries.

Laptops are available to any currently enrolled Georgian College student at any campus (Barrie, Orillia, Owen Sound, Midland, South Georgian Bay, Orangeville, Muskoka). Students must be in an academic semester taking courses and living in Ontario. Students may only loan a laptop for one academic semester (fall or winter or summer) within the academic year. Laptops can only be picked up or returned at the Barrie, Orillia, or Owen Sound campus libraries. Laptops are not available to students who are in a work term. Georgian is trying to help students without technology access, while many courses are being delivered online. Georgian cannot guarantee that all requests will be filled. Limited quantities are available.

How can I request a laptop?

Complete this request form.

You will need your:

Ensure you have a ONEcard (physical card or mobile app) as it will be needed for proof of student status.

What hardware and software will I get?

Hardware – standard PC laptop with power supply

Software – Standard factory installed software. Use Georgian’s Student Portal to access standard MS Office applications. Use AppsAnywhere to access specific program and course software.

How can I get help if I have a technical question or something isn't working?

Support is available 24/7 by our Information Technology (IT) Support. All hardware and software questions should be sent to ITSupport@georgiancollege.ca or call 705.728.1968 ext. 1732 or toll free 1.877.374.3224

What data or information can I store on the laptop?

You are encouraged to store all files in OneDrive, available through the Student Portal. Minimize any personal information stored on the laptop and remove it before returning the laptop.

If I'm approved for a laptop (or SmartSpot), how do I get it?

All laptop and SmartSpot loans must be picked up in person at the Barrie campus library. Only the student who requested the technology can pick it up. Bring your ONEcard ID (physical card or mobile app) or some other picture ID (health card not accepted).

How do I remove any personal or confidential information stored on the laptop?

First, make sure you have copies of any data or files stored on the laptop. Delete any files you have created from the laptop.

Next, follow these directions.

Need help? Contact IT: ITSupport@georgiancollege.ca or call 705.728.1968 ext. 1732 or toll free 1.877.374.3224

How do I return the laptop I received?

Beginning Fall 2021, laptops must be picked up and returned in person to the Barrie, Orillia, or Owen Sound campus library. Only the student requesting the laptop can pick it up.

If you would like confirmation of the due date to avoid late charges, email servicespecialist@georgiancollege.ca

When do the laptops and SmartSpots have to be returned by?

Fall 2021 return date - By 2 p.m. on Tuesday, December 21st

If the equipment is not returned by this date, a $2000 fee will automatically be added to your Georgian College student finance account. The fee will not be removed until the equipment is returned in working order.

What if I don't return the laptop? Then what?

If the laptop and all peripherals are not returned, $2000 will be added to your Georgian College student finance account. If the laptop is damaged, you will be charged the cost of the actual repair. If the laptop cannot be repaired, you will be charged a $2000 replacement cost.

I don’t have an Internet service at home. Can Georgian help?

Georgian has a limited number of SmartSpot devices that will allow you to connect to a pre-configured Wi-Fi network. You must have a Wi-Fi enabled device (tablet, laptop, etc.) that will connect to the service. Email servicespecialist@georgiancollege.ca with your request. Provide us with your full name, student number, and academic program name. These devices will be circulated on a first-come, first-served basis. Georgian cannot guarantee that all requests will be filled. Here is the SmartSpot Quick Start Guide.

SmartSpot devices are to be returned to the Barrie campus by the return date.

What are the limits on the SmartSpot device?

These devices run on the Bell network. The plan has a daily data limit of 500MB and a monthly limit of 5GB. When the daily or monthly limit is reached, the device will no longer work until the next day or month (depending on which limit was reached). Plan your use with these limits in mind.

How do I return my SmartSpot device?

Return the SmartSpot device to the Barrie campus library by the return date.

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