Frequently Asked Questions


How do I print?

  • From a library computer

    • From Word, Excel, etc., choose File, then Print
      • ‚ÄčTip: You may need to download your file first before printing.
    • Walk to any designated student printer
    • Tap your plastic ONEcard on the reader
    • Follow the instructions on screen
  • From your device

How do I use Webprint?

Go to to Webprint. To login, use your network login and password.

How do I print if I forgot to bring my plastic ONEcard?

Go to to release your print job. To login, use your network login and password.

What if I don't have a plastic ONEcard?

Full or part-time students can request a plastic card if you don't have one.

Full or part-time students at the Barrie, Orillia and Owen Sound campuses can visit the Office of the Registrar. Office hours are 8 a.m. to 4:30 p.m., Monday to Friday. For students at the Orangeville, Midland, Muskoka and South Georgian Bay campuses, you can request your card online at

How do I check my printing balance and transaction history?

You can either go to:

How do I load/check flex dollars on my ONEcard?

Find instructions for loading money onto your ONEcard on the Georgian ONEcard website.

How do I photocopy?

You can use copy functions at designated printers:

  • Tap your plastic ONEcard on the reader
  • Scan your copy job
  • Start printing

How do I get a printing refund?

The Library will provide refunds for:

  • Streaked or faded toner
  • Paper jams
  • Damaged paper

Show your damaged or streaked paper to library staff to discuss a refund

There are two ways to get refund.

1. See staff at the Customer Service Desk

2. Email Refunds are provided at staff discretion.


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