Troubleshooting

Some users (particularly those using Georgian issued computers) are encountering issues opening PDFs with EBSCO databases. The problem seems to be related to the default app assigned to PDFs. If you are able to search in library databases, but cannot open PDFs, please try checking/updating the default app.

Change the default PDF reader on Georgian College computers:

1. Type “settings” in the search box of your task bar (bottom center of your screen, right beside the windows logo/menu)
2. Select “Apps” from the left-hand menu.
3. Choose “Default apps” once the options appear on the right-hand side.
4. Find Google Chrome and look for the file type “pdf”.
5. Ensure that the app associated for the file type is Adobe Acrobat.
6. Verify that the other web browsers also list Adobe Acrobat as the default app for pdf files.

A quick video tutorial for Windows 11 or Mac OS is available - select the appropriate tab above.

Trying to access the library but the website won't load?

Most library databases and resources are now accessible using your standard Georgian login (the one you use for Outlook, Blackboard, Banner, etc). If you've already logged in on your computer (or are on campus), you should be connected automatically.

You may need to clear your cache!

Use the tabs on this box for in-depth descriptions of how to clear your browser cache in different web browsers.

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Image source: "Loading please wait" by Jan Persiel, CC BY-SA 2.0.