Troubleshooting

View common problems & suggested solutions, including database access issues.

Library Logins

Library Logins

Your Library User ID is the number under the barcode on your student card. Your PIN is the last 4 digits of the same number.

sample Onecard and older Georgian student cards.

Databases off campus

Activate your Library UserID or get login help by calling

705-722-5139

or toll free at

1-877-890-8477

Place books on hold

Renew checkouts online

Book group study room

Library Login Help

1-877-890-8477

Press 1 for Customer Service

Database troubleshooting basics

Try these quick fixes to get you searching in no time!

  1. Can't connect from off campus? Have you ever been able to access the databases off campus before?
    If NO
    , be sure to activate your Library UserID & PIN before attempting to connect to the databases. 
    If YES, check out the next few questions, and don't hesitate to contact us for assistance. After regular business hours, call the Barrie library - it's open the latest and they can help you set up or reset your PIN.
     
  2. What internet browser are you using? Internet Explorer? Firefox? Chrome?
    Check the database description to see if there is a preferred browser. Some databases simply don't play nicely with particular browsers. We tryto keep this information updated, and located right next to the database name/description on our research guides and database list.
    Check to see if there is an alternate browser installed on your computer, and try accessing the library website/databases again from the new browser.
    If you've tested in multiple browsers but still get the same error message, there may be a problem on the library's end - let us know!!
     
  3. Have you cleared your cache/cookies and checked your internet settings?  Your web browser may have saved some settings in a previous session our website, or you may not be seeing the most current version of the library page if there have been recent updates. See our Browser & software requirements section for more suggestions and details.

Other frequently asked questions

General database access error messages

chat loading... if this message persists, please try reloading your page.